Are you passionate about travel, tourism, and cutting-edge SaaS technology? ITI Digital is hiring a SaaS Client Success Manager to spearhead client strategy for Destination Management Organizations (DMOs), regional tourism boards, and public sector agencies!
Role Overview
This isn't a removed management position—it’s an active, high-impact account leadership role where you will directly manage a core portfolio of accounts while guiding a talented team of Client Success Specialists. You’ll serve as a trusted advisor, guiding city boards, parks & rec departments, and economic development teams through digital transformation using ITI Digital’s destination experience platform (DXP).
Your main objectives will include:
- Leading seamless client onboardings, kickoff calls, and tailored platform demonstrations.
- Building long-term engagement strategies to maximize product adoption and ROI.
- Monitoring account health, proactively mitigating risks, and driving subscription renewals.
- Providing day-to-day guidance, coaching, and support to Client Success Specialists.
- Serving as an internal client advocate during product roadmap and strategy discussions.
What Makes You the Ideal Candidate
ITI Digital is seeking a sector-fluent, tech-curious leader who understands how quasi-public and destination organizations operate. You'll stand out if you bring:
- Direct experience working inside or selling digital solutions to DMOs, tourism boards, or government agencies.
- Familiarity with public-sector cycles, board governance, grant funding, and co-op marketing initiatives.
- Hands-on comfort with modern CS and CRM software (such as HubSpot, Vitally, Asana, and Jira).
- A consultative, detail-oriented approach to driving retention and account growth.
Position Highlights & Perks
- Fully Remote: Work from home on US Eastern Time (8 AM – 5 PM ET). Candidates located in US Eastern or Central time zones are preferred.
- Clear Growth Path: Starts as a 90-day contract-to-hire (1099), converting to a permanent, full-time W2 position with benefits upon successful evaluation.
- Meaningful Impact: Help regional destinations, parks, and communities elevate their digital visitor experiences.
How to Apply
Ready to combine your SaaS expertise with a passion for tourism and community growth? Apply here for the SaaS Client Success Manager position today!