Ready to elevate your career with the industry leader in AI-first digital operations? PagerDuty (NYSE: PD) is looking for a proactive, growth-minded Account Manager to join their customer-focused team in a high-impact, remote US role! Trusted by over two-thirds of the Fortune 100—including powerhouses like Nvidia, Spotify, Zoom, and Cloudflare—PagerDuty is setting the standard for resilient, autonomous business operations.
Role Overview
As an Account Manager, you will act as the primary strategic advocate for a portfolio of established SaaS clients. You’ll blend strategic customer success with commercial sales expertise—driving platform adoption, leading multi-year renewal negotiations, and unlocking revenue expansion opportunities that deliver measurable business value.
Key Responsibilities
- Account Retention & Growth: Own a dedicated portfolio of existing accounts to ensure maximum value realization and churn mitigation.
- Data-Driven Management: Utilize usage telemetry and analytics tools to monitor customer health and catch risks early.
- Commercial Strategy: Structure and negotiate complex renewal proposals and expansion deals using consultative selling.
- Cross-Functional Collaboration: Work closely with Sales Operations, Legal, and Renewals teams to execute seamless contracting and accurate forecasting.
What You Need to Succeed
- 7+ years of customer-facing experience in Account Management, Customer Success, or Renewals.
- 4+ years of demonstrated success driving growth and managing renewals within a SaaS ecosystem.
- Hands-on expertise with Salesforce (SFDC) and analytics platforms like Gainsight, Looker, or Tableau.
- Experience with enterprise frameworks like MEDDPICC, Value Selling, or DevOps environments is highly preferred.
- Location requirement: Must reside in an eligible US state (excludes AK, HI, IA, LA, MS, NE, NM, OK, RI, SD, WV, WY).
Why You’ll Love Working Here
PagerDuty offers an incredible total rewards package designed to help you thrive! You’ll enjoy competitive pay, company equity, ESPP, generous paid vacation, and unique perks like "Dutonian Wellness Days" and company-wide "HibernationDuty" paid breaks. Add in up to 22 weeks of paid parental leave and a vibrant remote-first culture, and it's easy to see why they are Great Place to Work-certified!
How to Apply
Ready to help world-class enterprise clients scale their digital operations?
Apply today: Click here to submit your application for the PagerDuty Account Manager role!